Why should I buy 3D Nature products?
3D Nature prides itself on providing unparalleled customer support
and service. We work hard to make sure that our current and future customers
receive the best we can possibly offer. After all, we have an 11 year track record
behind us from which we have learned how important good customer support is.
So what sets us apart?
We do 3D Landscapes. That's it. We concentrate on it, and keep our focus on what we do
best and love to do!
We are not a big faceless company that has no clue who you are. When you call to place
an order or get assistance with a project chances are excellent that the person you spoke to
last time will be available to assist you again.
We are accountable. We are not a company where everyone points the finger at someone else when things go
wrong. We identify problems and find solutions.
We speak plain English (American English, anyway). We don't have Mission Statements and Core Values to tell you about,
and we don't Implement Global Synergy Strategies to Build Value Propositions. We just do our job, and do it well.
We deliver tested and useable software. We acknowledge bugs
quickly and get them fixed when they do occur.
We continue to develop and support our products - we are not out of business, on the brink of going out
of business or thinking about selling our company to someone who will not support these products.
We are accessible. We can be reached by email or phone when problems
arise. We do not have a phone answering system designed to lose you and your
concerns in an endless maze of time-wasting branches. One button to get you
headed in the right direction and you are there.
We have a user community that helps each other answer questions, and shares
tips, advice and ready-to-use components around the world and around the clock!
"VNS has by far the best support group I have ever encountered. Lightwave is pretty good but not nearly as timely or dependable.
I can't thank you enough for always being there when we need you." Tom Watson, GeoDataScape Inc.
We create and give away a great deal of free ready-to-use content for our
user base, Components, Tutorials, etc.
Our WCS/VNS programming staff has an average of more than 16 years programming
experience.
We have documentation. Good documentation. Books, online help and video tutorials.
We offer a lot of features in each upgrade cycle - great bang for your buck.
We offer point releases free of charge which contain bug fixes and more features. We do not force users to
pay for upgrades to receive bug fixes.
We have tech support. Real people, who know the program, and answer within a reasonable
amount of time.
We have top-notch training available from experienced experts,
who really teach and work with students, not just pre-written outlines, workbooks
and powerpoint slides.
We try to provide flexible licensing (additional seats and reasonable priced upgrades).
We use as non-disruptive of license technology as possible. Hardware keys allow you to use as many
simultaneous seats as you own on whatever machines you have without worrying about networks,
license managers, and/or installing and uninstalling licenses to switch between
machines. Just plug the key into the machine and go.
We provide Render Engines and network rendering to allow you to use unlicensed
machines for brute rendering power.
We recycle packing peanuts. Seriously. 3D Nature has not purchased packing material in this Millenium.
We continue to make our products more user friendly while at the same time expanding the programs' capabilities
and making them more flexible.
Anyone in our Sales or Technical office would be happy to communicate with you via telephone or e-mail. Please
feel free to contact us to discuss how 3D Nature can help you.
